30-day returns
If you're not completely happy with your order, you can request a return within 30 days of delivery. Items should be unused and in their original packaging.
How to start a return
Start your return online through our returns portal using your order number and email address. You'll get an instant decision and email updates at every step, so there's no need to wait for a reply from us.
Damaged, faulty or wrong item
If something arrives damaged, faulty or isn't what you ordered, start a return within 30 days of delivery, choose the matching reason and upload a photo of the problem. Once approved, we'll send a free replacement or give you a full refund, including any delivery costs you paid. You don't need to send the item back.
Changed your mind
Start a return within 30 days of delivery and choose “Changed my mind”. Our UK return address will be shown to you in the returns portal when you choose this option. Return postage for change-of-mind returns is paid by you, and we recommend a tracked service as we can't be responsible for returns lost in transit. Your refund is issued once your return has been delivered to us.
Refunds
Refunds go back to your original payment method, or you can choose store credit if you'd prefer. Refunds are usually processed within 14 days and we'll email you when yours has been issued.
Items we can't accept
Returns requested more than 30 days after delivery, or items that have been used or damaged after delivery (unless faulty), can't be accepted.
Your legal rights
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it without giving a reason. Our 30-day returns window is in addition to these rights, and nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.