Terms of service

Last updated: 8 November 2026

These terms apply to every order placed on sorolahomedecor.com (the "Store"). Please read them before you buy. By placing an order you agree to these terms.

1. Who we are

The Store is run by Sorola Limited, a company registered in England and Wales under company number 13018471, trading as Sorola Home Decor. Our address is 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us at sorolalimited@gmail.com.

2. Who can order

We currently deliver to addresses in the United Kingdom only. You must be at least 18 years old to place an order.

3. Our products

We take care to show our products accurately, but colours can look slightly different depending on your screen, and our faux flowers are made to look natural, so small variations between stems are normal. Sizes and measurements are approximate.

4. Prices and payment

All prices are in pounds sterling (GBP). Sorola Limited is not currently VAT registered, so no VAT is added to our prices. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. We may change prices at any time, but changes won't affect orders already confirmed.

5. Your order and our contract with you

When you place an order you'll receive an email confirming we've received it. Our contract with you is formed when we confirm your order has been accepted. We may cancel an order if a product is out of stock, if there's an obvious pricing error, or if we can't deliver to your address. If that happens we'll tell you and refund you in full.

6. Delivery

Orders may arrive in more than one parcel, as some items are sent from different warehouses. Estimated delivery times are shown on our Shipping & Delivery page. They are estimates, not guarantees, but we'll keep you informed if there's a delay. Risk in the products passes to you when they are delivered.

7. Your right to cancel and returns

Under the Consumer Contracts Regulations you can cancel your order within 14 days of receiving your items, without giving a reason. We go further and offer 30-day returns. Full details, including how to start a return, are on our Returns & Refunds page. Refunds are made to your original payment method within 14 days of us receiving the returned item (or proof you've sent it back).

8. Faulty or damaged items

If an item arrives damaged or faulty, or isn't what you ordered, please contact us within 30 days with a photo and we'll put it right with a replacement or full refund, including delivery costs. This does not affect your legal rights under the Consumer Rights Act 2015.

9. Discount codes

Discount codes can't be exchanged for cash, can't be combined unless we say so, and may be withdrawn at any time. Each code can only be used in line with any conditions shown with it.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

11. Use of our website

All content on the Store, including text, photos, videos and our logo, belongs to Sorola Limited or our licensors and may not be copied without our permission. You agree not to misuse the Store or attempt to interfere with how it works.

12. Privacy

We use your personal information only as described in our Privacy Policy.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, severe weather or supplier problems. If this happens we'll let you know and you may cancel for a full refund.

14. Changes to these terms

We may update these terms from time to time. The version in force when you place your order is the one that applies to it.

15. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts. If you have a problem, please contact us first at sorolalimited@gmail.com and we'll do our best to resolve it.