Shipping Policy
All our UK deliveries are handled by Royal Mail, ensuring reliable and efficient service. Your orders will typically arrive within 2-4 business days, and we will provide you with a tracking link so you can monitor your parcel’s journey every step of the way. Plus, enjoy free shipping on all orders in the UK!
For our international customers, we offer shipping options tailored to your location. Shipping costs and delivery times will vary depending on the destination country, so please check the details on our Frequently Asked Questions.
Returns, Refunds and Exchange Policy
You may return items within 14 days of receiving your order. To qualify for a refund, the item must be in the same condition as when you received it, including all original packaging and tags.
Returns
To start the return process, please email us at contact@sorolahomedecor.com. Include your order number and the reason for the return. We will provide you with further instructions. Items sent back to us without first requesting a return will not be accepted. We do not offer free returns unless the product is deemed faulty.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Damages and issues
If you receive a product that is damaged, defected or if you receive the wrong product, please contact us immediately at contact@sorolahomedecor.com and we will resolve this issue.
Exchanges
If you would like to exchange the product you purchase for another, please return the original item first. Once the return is accepted, make a separate purchase for the new item.
Shipping Costs
Please note that shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning the item.
