Customer Care
At Sorola Home Decor, we are committed to providing outstanding customer care and ensuring your satisfaction. Our dedicated support team is here to assist you with any questions or concerns you may have. Whether you need help with your order, inquiries about our products, or assistance with returns, we strive to respond promptly and effectively. Your feedback is invaluable to us, and we continuously work to enhance your experience.
Privacy & Safety
At Sorola Home Decor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
Information We Collect
We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or sign up for our newsletter. We also gather non-personal information, such as your IP address and browsing behaviour, to improve our services.
How We Use Your Information
Your information is used to process orders, communicate with you, and enhance your shopping experience. We may also use your data to send promotional materials, but you can opt out of these communications at any time.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once your data is no longer needed, we will securely delete or anonymize it.
Data Sharing
We do not sell or share your personal information with third parties without your consent, except as required by law or to fulfil your order. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
Your Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any questions about our privacy practices, please contact us at contact@sorolahomedecor.com.
Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Wholesale Inquiries
We offer wholesale discounts on larger orders over a certain size. If you're placing a large order on behalf of a business or for an event, please get in touch by emailing contact@sorolahomedecor.com. We will provide more information on the minimum order quantity and the wholesale discount.
