Refund policy

Last updated: 10 November 2026

This policy explains how returns and refunds work for orders placed on sorolahomedecor.com. The store is run by Sorola Limited (company no. 13018471), trading as Sorola Home Decor.

30-day returns

If you're not completely happy with your order, you can request a return within 30 days of delivery. Items should be unused and in their original packaging.

How to start a return

Start your return online through our returns portal (linked from our Returns & Refunds page) using your order number and email address. You'll get a decision straight away and email updates at every step. If you need help, email us at sorolalimited@gmail.com.

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, start a return within 30 days of delivery, choose the matching reason and upload a photo of the problem. Once approved, we'll send a free replacement or give you a full refund, including any delivery costs you paid. You don't need to send the item back.

Changed your mind

Start a return within 30 days of delivery and choose "Changed my mind". Our UK return address will be shown to you in the returns portal once you choose this option. Please include your order number inside the parcel. Return postage for change-of-mind returns is paid by you, and we recommend a tracked service, as we can't be responsible for returns lost in transit. Your refund is issued once your return has been delivered to us.

Refunds

Refunds go back to your original payment method, or you can choose store credit if you prefer. We'll process your refund within 14 days of approving a damaged or faulty item claim, or within 14 days of receiving a change-of-mind return (or proof that you've sent it back, if that's sooner). We'll email you when your refund has been issued. Depending on your bank, it can take a few extra days to appear in your account.

Delivery charges

For change-of-mind returns of a whole order, we'll refund the standard delivery charge you paid. If you return only part of an order, the original delivery charge isn't refunded. Return postage isn't refunded for change-of-mind returns.

Items we can't accept

We can't accept returns requested more than 30 days after delivery, or items that have been used or damaged after delivery (unless they were faulty).

Exchanges

We don't offer direct exchanges. If you'd like a different colour or product, please return your item for a refund and place a new order.

Cancelling an order

If you'd like to cancel an order that hasn't been dispatched yet, email us as soon as possible at sorolalimited@gmail.com and we'll cancel it and refund you in full. Once an order has been dispatched, please use the returns process above.

Your legal rights

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day returns window is in addition to these rights. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.