Shipping policy

Last updated: 10 November 2026

This policy explains how we deliver orders placed on sorolahomedecor.com. The store is run by Sorola Limited (company no. 13018471), trading as Sorola Home Decor.

Where we deliver

We currently deliver to addresses in the United Kingdom only, including Northern Ireland. We can't deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK at the moment.

Delivery costs

Standard tracked UK delivery is £3.95, and free on orders of £24.99 or more (after any discounts). The delivery cost is always shown at checkout before you pay.

Processing times

Orders are usually processed within 1 to 3 working days (Monday to Friday, excluding UK bank holidays). Orders placed at weekends or on bank holidays are processed the next working day.

Delivery times

Our products are sent from more than one warehouse, so delivery times depend on what you order:

• Faux flowers and stems are sent from a UK warehouse and usually arrive within 1 to 3 working days of dispatch.
• The Magnetic Stem Vase is sent from our international partner warehouse and usually arrives within 5 to 10 working days of dispatch.

These times are estimates, not guarantees, and can be longer during busy periods such as Christmas.

Orders with more than one item

If your order contains items from different warehouses, it will arrive in separate parcels, possibly on different days. You won't be charged extra for this, and you'll get tracking for each parcel.

Tracking

You'll receive an email with a tracking link as soon as each parcel has been dispatched.

Delays, lost or missing parcels

If your order hasn't arrived within 15 working days of dispatch, or tracking says it's been delivered but you haven't received it, email us at sorolalimited@gmail.com and we'll look into it with the courier. If a parcel is confirmed lost, we'll send a replacement or give you a full refund.

Damaged on arrival

If anything arrives damaged, please start a return within 30 days of delivery and upload a photo. We'll send a replacement or refund you in full, and you won't need to send the item back. See our Refund policy for details.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible and we'll try to update it before your order is dispatched. We can't be responsible for orders delivered to an incorrect address entered at checkout.

Customs and duties

As we only deliver within the UK, there are no customs charges or import duties for you to pay on delivery.